VIP TERMS AND CONDITIONS
VIP Portal Access:
$1.99 AUD per week
Please note there is no discount offered to members of this VIP subscription. There are no perks for continuous subscription as with previous VIP membership packages.
Please be mindful that if you cancel your subscription we do not offer pro-rata refunds.
Benefits of membership:
Unlimited access to the Living Dead Clothing VIP Portal where you can enjoy exclusive products and some items which have been discontinued to the general public.
Access to special stock and exclusive samples not offered to the general public.
Access to discounts and offers that are not valid for the general public
Please note that designs can be added and removed from the VIP site at any time without warning.
How old do you have to be?
You must be at least 18 years of age to sign up for our VIP Program.
Can I change my mind?
If you would like to cancel your VIP subscription a request must be made in writing to firstname.lastname@example.org. Please note there is no cooling off period.
Can I take a break from my subscription?
No. You must pay the weekly fee on time each week. Alternatively you can request to cancel your subscription.
Do I ever need to renew my subscription?
No, your subscription is ongoing and automatically paid weekly so you will never need to renew your subscription.
How can I pay?
A direct debit will be set up to your nominated credit/debit card.
How do I pay & when does the payment come out of my account?
The first weekly payment will be immediately debited from your nominated credit/ debit card. The ongoing weekly payment will be taken each week on the same day as you joined the VIP program. So, if you joined up on a Tuesday your weekly fee will be taken out every Tuesday from then on. If your usual day falls on a public holiday your payment will be taken on the next business day.
You must make sure:
• There is enough money in your account on the payment day
• You tell us if you are transferring or closing your account, at least 48 hours before your next direct debit or else your VIP membership could be cancelled due to non-payment.
• You tell us about any changes to your credit card, such as its expiry date or card number, at least 48 hours before your next direct debit. If you get a new card you must notify us or change your payment details, as if the payments stop your membership will be cancelled.
Please tell us and your financial institution if you want to change or stop your direct debits.
How do I update my card/ payment details?
Click 'Already have an account?' on this page.
What happens if your payment is late or fails?
If payment cannot be processed from your bank account or credit card on the due date your VIP status will be terminated. So please make sure the funds are available on the due date.
Living Dead Clothing do not monitor or control currency conversion and therefore the weekly amount will be deducted at the current global exchange rate at the time payment is processed. All money is converted to Australian Dollars (AUD).
Querying a payment
If you query a payment, we will do our best to respond within seven days. If you are not happy with our response, you may contact your financial institution. It will handle your query in line with its own policy.
Changes to VIP terms and conditions
We may sometimes need to add to, change or remove sections of our VIP terms and conditions. If this is the case you will be given a minimum of 14 days notice via email. If you do not agree with the changes made to our terms and conditions you are able to terminate you subscription at any time.
In the unlikely event that we need to take the website offline due to technical issues or excessive order volumes this isn't considered a change in terms and all payments will continue status quo. This would be a very unlikely and extreme case scenario, however we would email VIP members and advertise this on our social media platforms, to inform customers prior.
Will VIP fees ever change?
Our fee structure is locked in at the agreed rate for 48 months from the time VIP started. After the first 48 months an indexation may occur. You will be notified in advance of any changes to the VIP Package pricing structure. Living Dead Clothing reserves the right to cancel any membership package at any time and there are no pro-rata refunds. In the event of website closure there is no pro-rata refunds on any outstanding membership fees weekly or annual. Furthermore, any outstanding custom products will be void.
Can I transfer my VIP membership into another person’s name?
Can anyone else log in to my account?
No. The only person authorised to access the account is the VIP who signed up with their name and their payment details.
What happens if I break these terms and conditions?
Your membership may be temporarily or permanently terminated depending on the severity of the breach. Living Dead Clothing reserves the right to terminate any membership at any time.
Statement of Commitment
Living Dead Clothing is committed to protecting your privacy and any personal information we collect. Living Dead Clothing complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
Living Dead Clothing is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Living Dead Clothing will only collect and use personal information as set out below.
Collecting personal information
Living Dead Clothing will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member.
We collect personal information primarily to enable us to provide members with our services.Living Dead Clothing may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
You don’t need to identify yourself when you contact us or deal with us (e.g. enquiries or to find out further details regarding membership packages) however in certain situations we will only deal with individuals who have identified themselves to us. When a membership or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other Living Dead Clothing products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Living Dead Clothing being unable to provide services or products to you.Personal information is collected directly from members or potential future members when they personally complete and submit an application form to become a member of Living Dead Clothing’s VIP program. This can be completed online via our website.
Use of tracking technologies
Living Dead Clothing uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer’s hard disk for record-keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview a HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookiesor web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Living Dead Clothing to monitor the Living Dead Clothing web site, and to record how many people are using the different parts of the site.It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Living Dead Clothing’s website.
Using and disclosing your personal information
Personal Information will be used for the following primary purpose:• To fulfil obligations under a member’s membership agreement and/or any other contract betweenhim/her and Living Dead Clothing;
• To render services under a member’s membership agreement;
• To provide information about products, service and/or special offers to members;
• To obtain opinions or comments about products and/or services from members;
• To record statistical data for marketing analysis from members.
Living Dead Clothing does not send advertising information without obtaining prior consent. If an individual receives communications from Living Dead Clothing which they do not wish to receive, they may remove their name from the database by contacting Living Dead at email@example.com
Individual’s right of access
Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on Living Dead Clothing’s database. Information may be reviewed, amended or deleted by emailing firstname.lastname@example.org
A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons.
Storage and security of personal and/or sensitive information
Living Dead Clothing takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers. Living Dead Clothing employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Living Dead Clothing. Living Dead Clothing only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriateauthority. We destroy or de- identify personal information we no longer need, wherever possible.
Problems, queries or complaints
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:Office of the Australian Information CommissionerPhone 1300 363 992Post GPO Box 5218Sydney NSW 2001Online Form: www.oaic.gov.au