All items must be returned back to us within 7 days of the order being received. Items MUST not have been worn or washed and still have all tags attached. If returning swimsuits, please make sure that the hygiene sticker is still intact. Items that do not meet these criteria are not able to be returned.
Please note: We do not accept refunds or exchanges on sale items, orders purchased during Mystery Offer periods which are eligible for free gift items, or orders made during VIP Freebie offer periods which qualify for the free gift. Please note promos where discount codes are provided are deemed as sales, and orders placed during these periods, with a discount coupon, are made to order and therefore not valid for refund.
We offer exchanges and refunds for returned items. If you are wanting to exchange your items you must:
- Return the garment(s) to PO Box 523 Kenmore QLD, Australia 4069 with clear instructions and order number and how you would like our Customer Care team to action it;
- Include a pre-paid postage bag with your full name and full postal address on it so we can return them back to you. WE DON'T PAY FOR EXCHANGES TO BE RETURNED UNLESS THE GARMENT IS FAULTY;
- If you are returning your order from anywhere outside of Australia you must transfer $14.95 into our PayPal account for us to send it back to you. Our PayPal email is firstname.lastname@example.org. Please accompany this with an email so we can match your return up with the relevant mail we receive.
In order to avoid buying the incorrect size please refer to our Sizing Chart on our website or Facebook page. If you are still unsure of your size and need further assistance, contact us at email@example.com and our team would be more than happy to assist.
We endeavour to check all items before sending them to you, however all of our products are cut and sewn by hand so we can't guarantee that all sizings will be exactly the same and at times there may be very slight discrepancies. This is the nature of the stretch fabrics we use.
In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7 day period of receiving your goods at firstname.lastname@example.org and we will organise a replacement for you ASAP. We inspect all products, however, because we have so many orders we do make the occasional mistake.