Do you guys have a real store I can visit?
Our Brisbane showroom and creative office is located at Shop 1/ 803 Stanley St, Woolloongabba.
Can I get a feature on Instagram? How do I get Living Dead to re-post one of my pics?
Any time you rock Living Dead we want to see! Tag us or add #livingdeadclothing to your IG posts so we can stalk your style. If we’re lovin’ your vibe we’ll repost it and tag you so other Deadites can check you out. As of 7th of September 2016 all photos re-posted to Living Dead Clothing’s Instagram will score a AUD $30 gift voucher to spend on fresh gear from the Living Dead Clothing online store. There’s no limit, and if we re-post three of your pics, you’ll get a voucher for each one. Simple as that!
If you see your photo on our feed simply email us on firstname.lastname@example.org to claim your voucher!
So get posting, let's see what you got!
Where are your products made?
We proudly design and manufacture our stretch wear products in Brisbane, Australia.
I recently bought an item that is now on sale. Can you refund me the difference?
Due the the large quantity of orders we receive we do not under any circumstances offer individual refunds for difference in price of an item purchased outside of a promotion period.
What size am I?
Check out our detailed Sizing Chart guide as it serves as a pretty good indicator. We also have some sizing videos on YouTube that might be able to give you more of an idea of the fits of certain styles. If you are an in-betweener then go for the smaller size on stretch items as the fabric will relax a little over time. You can also chat with some of the girls in our Facebook groups if you are really worried and need some advice, or just email us at email@example.com
How long until I get my order?
We ship orders all day errday from Monday to Friday AEST. Our goal is to get your order out within 4-5 business days. However, sometimes this can take a teeny bit longer around major drops, licensed releases and high peak seasons. During these times work in crazy overdrive mode to get all your gear to your door as quick as possible, and we love your guts for being so patient and cool about it during these times.
What is ‘made to order’?
Some of our stuff it listed as Made To Order (MTO), which means we only print, cut and sew after the order rolls in. It's made fresh and sparkly just for you! The aim of the game is to have your order on its way to you within 7-10 days but yet again we ask you to please be patient while we whip them up. They are made with love!
Delivery within Australia
The estimated delivery time of orders within Australia is 4-5 business days after shipment. Your orders are shipped using Fastway and you gotta sign for it. You will receive a tracking number with your shipping confirmation, so you can keep an eye on your package's journey... Right up to when it arrives at your door. Any guarantees or representations made as to delivery times are subject to postal delays, for which we will not be responsible, as unfortunately we don't control the world. Yet.
We use Australia Post because we reckon it's the best. You can track your package all the way home, too. The service offers you:
● A unique tracking code to track your parcel on its journey
● Reliable delivery within 7-10 business days (subject to your country's delivery code)
● Free Air Mail return for undelivered items
● Proof of postage
In some countries customs or import duties may be charged, and these charges are the responsibility of the buyer. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.
For International Customers please note that the tracking number you get is applicable for your local carrier as well as Australia Post. Your package gets transferred to them when it arrives in your country. Please find a list of the world’s carriers here: http://en.wikipedia.org/wiki/List_of_postal_entities
As soon as your package ships, you'll get an automated email confirmation. Keep an eye out for this, because sometimes it may sneak into your spam folder.
Where’s my order?
We are reliant on Fastway and Australia Post (as well as your local postage service for International Orders), and unfortunately sometimes there are delays. To remedy the situation please send us an email to firstname.lastname@example.org and we will help you track it down. The fastest way we can help you out is if you email the customer care team directly about your order, and not hit us up the social team on social media.
What is your return and exchange policy?
All items must be returned back to us within 7 days of the order being received. Items must not have been worn or washed and still have all tags attached. If returning swimsuits, please make sure that the hygiene sticker is left on. Items that do not meet these criteria are not able to be returned.
We offer exchanges and refunds for returned items. If you are wanting to exchange your items you must:
1. Return the garment(s) to PO Box 523 Kenmore QLD, Australia 4069 with clear instructions and order number and how you would like our Customer Care team to action it;
2. Include a pre-paid postage bag with your full name and full postal address on it so we can return them back to you. WE DON'T PAY FOR EXCHANGES TO BE RETURNED UNLESS THE GARMENT IS FAULTY;
3. If you are returning your order from anywhere outside of Australia you must transfer $14.95 into our PayPal account for us to send it back to you. Our PayPal email is email@example.com. Please accompany this with an email so we can match your return up with the relevant mail we receive.
In order to avoid buying the incorrect size please refer to our Sizing Chart on our website or Facebook page. If you are still unsure of your size and need further assistance, contact us at firstname.lastname@example.org and our team would be more than happy to assist.
We endeavour to check all items before sending them to you, however all of our products are cut and sewn by hand so we can't guarantee that all sizings will be exactly the same and at times there may be very slight discrepancies. This is the nature of the stretch fabrics we use.
In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7 day period of receiving your goods at email@example.com and we will organise a replacement for you ASAP. We inspect all products, however, because we have so many orders we do make the occasional mistake.
I ordered the wrong product- can I change my order?
Send us an email, stat! If you send us an email at firstname.lastname@example.org before your order ships we can fix up the mistake and make sure you get the right product delivered. Please note, our delivery team are very efficient so you probably only have on average 1 hour to change it.
PO Box 523 Kenmore QLD Australia 4069