VIP TERMS AND CONDITIONS
There are three levels of VIP membership
Cost per week
Set up fee
Cannot be purchased directly. Vampire membership is granted after 12 months of Zombie of Werewolf membership
NO SET-UP FEE FOR AN ANNUAL MEMBERSHIP:
Cost per year
Please be mindful that if you cancel your subscription part way through the year we do not offer pro rata refunds.
Benefits that apply to every level:
- FREE personalised rainmaker after three months subscription for weekly and monthly membership options.
- All annual subscriptions will receive a FREE personalised rainmaker immediately after subscribing, no waiting period required.
- Exclusive VIP membership card
- Special access to stock not offered to the general public
- Automatic upgrade to Vampire membership after 12 months of membership, which entitles you to a FREE custom garment - you choose the style and the design!
- Please note that licensed and unique designs can be added or removed from the VIP Portal at any time without warning to make way for new designs.
With the custom items, you choose the colours, copy and design.
Please see our rainmaker templates below to help with your design:
How do I reach the Vampire level to design a custom skater dress or leggings etc?
You cannot buy in to the Vampire level. After one full year of continuous subscription to our Zombie or Werewolf VIP programs at either Zombie or Werewolf level you will then be granted Vampire membership. Vampire VIPs can design their own custom LDC garment - anything you want on the following styles:
- Skater Dress
- One Piece Swim
- Crop Top
It's the responsibility of the member to contact us to claim your Vampire benefit.
It is the responsibility of the qualifying member to contact us at email@example.com to redeem your custom garment. Please check your membership history to ensure you have 12 months continuous membership.
You will only have one revision of your design before it will be signed off and produced. We won't be providing custom artwork, editing artwork or reproducing artwork. You need to be fully satisfied with your choice of artwork that you send us, as there are no alterations once the process has begun.
It is the responsibility of the member to not infringe any copyright and/or intellectual property rights of any person, entity, organisation, trademark or other. Further, members must not misrepresent content, including artwork for sale, in the picturing and description of that content. We will not accept designs that are obscene in any way, pornographic, indecent, inflammatory, defamatory or racist to any person or group of people. The content sent to us by members must not be fraudulent or illegal in any manner nor contain viruses, trojans, worms, or any other programming that may interfere, disrupt or corrupt the smooth operations of the entire LDC website, including all databases.
Due the the large number of qualifying Vampire members please be patient with the approval process and subsequent manufacturing timeframes. Our best practice is to send each approved custom piece within 28 days.
Image/artwork requirements for the Vampire custom garment:
Image needs to be at least 3000px by 3000px. To find large images Google search for your desired image, click ‘Search Tools’, click the ‘Size’ drop down, hover over ‘Larger Than’ and select 10MP or 12MP. Please ensure you are happy with the image you provide, as we will not be doing any editing, alteration or customisation.
How old do you have to be?
You must be at least 18 years of age to qualify for our VIP membership programs.
Can I start at Zombie level and upgrade to Werewolf level later?
If you would like to upgrade you will need to cancel your Zombie subscription and re-join at the Werewolf level.
CANCELLING YOUR SUBSCRIPTION:
Can I change my mind?
If you would like to cancel your VIP subscription with Living Dead Clothing a request must be made in writing to firstname.lastname@example.org. Please note there is no cooling off period.
Can I take a break from my subscription?
No. You must pay the weekly fee on time each week or request to cancel your subscription. There is no cancellation fee but to re-join the program you will have to re-pay the sign up fee and will not be eligible to reach the Vampire level until you have been a continuous member at Zombie or Werewolf level for one year.
Do I ever need to renew my subscription?
No, your subscription is ongoing and paid weekly so you will never need to renew your subscription.
Does my discount apply to sale items? What about my loyalty points?
No, the VIP discount cannot be used in conjunction with any other sales, promotions or offers, including the loyalty points. If you have accumulated enough loyalty points to be entitled to a discount higher than the one offered by your level of VIP you should choose to use it instead.
If I sign up again am I entitled to another custom Rainmakers?
No, you are only entitled to one custom Rainmaker or piece under each customer name, regardless of new subscriptions.
How can I pay?
A direct debit will be set up to your nominated credit/debit card.
When does payment get taken?
A one off $60 start-up fee (except for annual membership which do not have a start-up fee) will be immediately debited from your nominated credit/ debit card, along with the first weekly payment. The ongoing weekly payment will be taken each week on the same day as you joined the VIP program. So, if you joined up on a Tuesday your weekly fee will be taken out every Tuesday from then on. If your usual day falls on a public holiday your payment will be taken on the next business day.
How do direct debits work?
Payments will be automatically deducted once a week for those who choose weekly membership options, and on the annual anniversary date for yearly members. The payment will be deducted from your nominated credit/debit card on the same day of the week you set you your subscription. If your usual day falls on a public holiday your payment will be taken on the next business day.
You must make sure:
• There is enough money in your account on the payment day
• You tell us if you are transferring or closing your account, at least 48 hours before your next direct debit
• You tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit. If you get a new card you must notify us or change your payment details, as if the payments stop your membership will be cancelled.
Please tell us and your financial institution if you want to change or stop your direct debits.
What happens if your payment is late or fails?
If payment cannot be processed from your bank account or credit card on the due date your VIP status will be suspended. You will be given seven days to make payment and if payment is not made in that time your subscription will be terminated.
If you would like to re-join the VIP program you will have to sign up again and pay the sign-up fee. You will also have to wait 12 months from the new sign-up date before being eligible to upgrade to the Vampire level.
Querying a payment
If you query a payment, we will do our best to respond within seven days. If you are not happy with our response, you may contact your financial institution. It will handle your query in line with its own policy.
Living Dead Clothing do not monitor or control currency conversion and therefore the weekly amount will be deducted at the current global exchange rate at the time payment is processed. All money is converted to Australian Dollars (AUD).
ADDITIONAL TERMS AND CONDITIONS:
Can we change the VIP terms and conditions?
We may sometimes need to add to, change or remove sections of our VIP packages' terms and conditions. If this is the case you will be given a minimum of 14 days notice via email. If you do not agree with the changes made to our terms and conditions you are able to terminate you subscription at any time.
In the unlikely event that we need to take the website offline due to technical issues or excessive order volumes this isn't considered a change in terms and all payments will continue status quo. This would be a very unlikely and extreme case scenario, however we would email VIP members and advertise this on our social media platforms, to inform customers prior.
Please ensure you are aware of the correct sizing for you custom rainmaker or custom VIP garment prior to placing your order. We don't except returns or exchanges on these items unless due to a manufacturing error.
Can Living Dead Clothing increase VIP Package fees?
Our fee structure is locked in at the agreed rate for 48 months from the time of subscription. After the first 48 months an indexation may occur. You will be notified in advance of any changes to the VIP Package pricing structure.
Abuse of membership
The benefits including the discount are to only be used for the person whose name the membership is in. VIPs should not purchase items for others with their discount.
Can I transfer my VIP membership into another person’s name?
No. A subscription can only ever be in one name.
Can anyone else log in to my account?
No. The person whose name the account is in is the only person authorised to access the account.
What happens if you break these terms and conditions?
Your membership may be temporarily or permanently terminated depending on the severity of the breach. Living Dead Clothing reserves the right to terminate any membership at anytime.
Statement of Commitment
Living Dead Clothing is committed to protecting your privacy and any personal information we collect. Living Dead Clothing complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
Living Dead Clothing is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Living Dead Clothing will only collect and use personal information as set out below.
a member’s name, contact details, date of birth, bank account and/or credit card details and sensitive information.
Collecting personal information
Living Dead Clothing will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member.
We collect personal information primarily to enable us to provide members with our services.
Living Dead Clothing may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
You don’t need to identify yourself when you contact us or deal with us (e.g. enquiries or to find out further details regarding membership packages) however in certain situations we will only deal with individuals who have identified themselves to us. When a membership or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other Living Dead Clothing products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Living Dead Clothing being unable to provide services or products to you.
Personal information is collected directly from members or potential future members when they personally complete and submit an application form to become a member of Living Dead Clothing’s VIP program. This can be completed online via our website.
Use of tracking technologies
Living Dead Clothing uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer’s hard disk for record-keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview a HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies
or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Living Dead Clothing to monitor the Living Dead Clothing web site, and to record how many people are using the different parts of the site.
It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Living Dead Clothing’s website.
Using and disclosing your personal information
Personal Information will be used for the following primary purpose:
• To fulfil obligations under a member’s membership agreement and/or any other contract between
him/her and Living Dead Clothing;
• To render services under a member’s membership agreement;
• To provide information about products, service and/or special offers to members;
• To obtain opinions or comments about products and/or services from members;
• To record statistical data for marketing analysis from members.
Living Dead Clothing does not send advertising information without obtaining prior consent. If an individual receives communications from Living Dead Clothing which they do not wish to receive, they may remove their name from the database by contacting Living Dead at email@example.com.
Individual’s right of access
Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on Living Dead Clothing’s database. Information may be reviewed, amended or deleted by emailing firstname.lastname@example.org.
A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons.
Storage and security of personal and/or sensitive information
Living Dead Clothing takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers. Living Dead Clothing employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Living Dead Clothing. Living Dead Clothing only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate
authority. We destroy or de- identify personal information we no longer need, wherever possible.
Problems, queries or complaints
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone 1300 363 992
Post GPO Box 5218
Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form).